23-03-2019 05:57 PM
My R7 speaker stopped connecting a few days ago. It currently just goes on the loop of blinking blue for about 13 seconds before going a solid red colour for about 9 seconds. I tried resetting it (holding in volume up and down buttons) but to no avail.
25-03-2019 08:26 PM
Hi @Larry_Jr
It sounds as though the speaker may need a software update. Have a look at pages 43/44 of the user manual for details of how to do this.
25-03-2019 08:45 PM
I have plugged micro-USB into service port on the speaker into my computer and only then can I connect to multi-room, but that's where it stops, audio still doesn't play and soon as I plug in the power source the problem presumes. The software is up to date according to the app.
05-03-2020 03:22 PM
Hello, I have the same Problem. Did you get a solution this Problem?
06-09-2020 09:16 PM
was there any.solution to this? I had the same problem today
13-10-2020 06:51 PM
Did anyone find a solution? This happened to my speaker too.
12-01-2021 09:46 PM
Hi 5uvi5 - I have still not found a solution - did you? Samsung were rubbish at trying to help - very disappointed!
28-01-2021 12:11 PM
Hi, I finally got some help from Samsung. Their audio engineer said its a fault with the main PCB and this part is no longer available...basically it's useless now!
22-02-2021 11:11 AM
Hi everyone, there is no resolution to this issue as Samsung confirmed its the main pcb which is no longer available. Its awful that they will not do anything further and basically have left many customers with irreparable and useless Samsung devices. I contacted Samsung direct and a local Samsung repair centre and they told me there was nothing further they could do! I think we should all put posts on Samsung Facebook / Instagram and Twitter pages saying that they have let so many customers down...
What next?
05-03-2021 02:47 PM