My R7 speaker stopped connecting a few days ago. It currently just goes on the loop of blinking blue for about 13 seconds before going a solid red colour for about 9 seconds. I tried resetting it (holding in volume up and down buttons) but to no avail.
I have plugged micro-USB into service port on the speaker into my computer and only then can I connect to multi-room, but that's where it stops, audio still doesn't play and soon as I plug in the power source the problem presumes. The software is up to date according to the app.
Hi, I finally got some help from Samsung. Their audio engineer said its a fault with the main PCB and this part is no longer available...basically it's useless now!
Hi everyone, there is no resolution to this issue as Samsung confirmed its the main pcb which is no longer available. Its awful that they will not do anything further and basically have left many customers with irreparable and useless Samsung devices. I contacted Samsung direct and a local Samsung repair centre and they told me there was nothing further they could do! I think we should all put posts on Samsung Facebook / Instagram and Twitter pages saying that they have let so many customers down...