PS-WJ7500 soundbar works OK but subwoofer doesn’t and has simultaneous blue and red flashing lights

[Conveau]

The sound bar works fine but the subwoofer will not connect to it and the red standby and blue link leds flash simultaneously. I have tried various ways to try to reset it and reconnect it but without success. If anyone has a solution, I would love to hear it.

[AndrewL]

@Conveau: Please can you try manually connecting the subwoofer to the soundbar by following the steps below.
1. Plug the power cords of the main unit and subwoofer into an AC wall outlet.
2. Press the ID SET button on the back of the subwoofer with a small, pointed object for 5 seconds.
• The STANDBY indicator is turned off and the LINK indicator (Blue LED) blinks quickly.
3. While the main unit is powered off (in STANDBY mode), press and hold the (Mute) on the remote
control for 5 seconds.
4. The ID SET message appears on the Soundbar's display.
5. To finalise the link, turn the main unit’s power on while the subwoofer’s Blue LED blinks.
• The main unit and the subwoofer should now be linked (connected).
• The Link indicator (Blue LED) on the subwoofer should be on.
• If the Link indicator is not solid blue, the linking process has failed. Turn off the main unit and start
again from Step 2.

[AlliDunn]

Hi I have the exact same problem and we have tried the above instructions many times but the subwoofer still does not pair.  The red and blue lights are still flashing.  Did anybody get this resolved?  Many thanks.

[houssam chabli]

I have the same problem, did you find a solution?