26-12-2023 02:14 PM
I bought SWA9500s for the Q800a soundbar.
The SWA9500s has two speakers, a front speaker and one that is upward-firing (atmos).
The front speakers of the 9500s do not make a sound, only the top speakers (atmos) of the 9500s (which look at the ceiling) play. I checked it in all possible modes and through all possible sources.
I tried:
And I tried switching all possible checkboxes in the SmartThings application
I also ran videos like -Atmos Test Tones 5.1.4. Instead of the rear speakers, the speakers from the q800a play. But the rear Atmos speakers work correctly.
It’s just strange, there can’t be two defects in two 9500s speakers at the same time.
I think this is more like a software problem with the q800a.
I have installed the latest version of the error on the q800a - v1011.1
Maybe someone knows if there is a way to reinstall the same version of the software or perform an even deeper reset than by holding down the volume up and down button.
Or maybe someone knows a solution to this problem
26-12-2023 03:37 PM
26-12-2023 06:26 PM
26-12-2023 06:36 PM
26-12-2023 07:19 PM
Yes, I tried streaming from my phone.
26-12-2023 07:23 PM
06-01-2024 06:21 PM