Netflix is not on blurray

[michal711]

Netflix or prime video is not working on blurey player it showing on screen but can't play it 

[JAMES4578]

Hi @michal711  can you name your Blu-ray model?   Not saying it is necessarily the case here but these apps are not supported in some older  models (though tends to be   be ones around 10 years old) https://www.whathifi.com/news/has-your-netflix-stopped-working-this-might-be-why  otherwise are apps/Blueray on latest updates.  can generally reset by holding fast forward button for more than 5 seconds (but may vary), should be able to do it from Remote Settings.

[michal711]

hi James thank you for replay model is UBD K8500   

[JAMES4578]

This is a 2016 model, ensure you have the latest update, though last one was 2018. https://www.samsung.com/uk/video-players/uhd-blu-ray-player/uhd-blu-ray-player-black-ubd-k8500-xu/#s...

Seems on this model method for direct reset is holding stop button for 5 seconds. Idea to also reset router by unplugging at same time.