HW-Q950T - extremely loud volume from Spotify Connect

[mjustiniano]

Hi, I'm playing music on my HW-Q950T soundbar / surround sound system using Spotify Connect from my iPhone Spotify app, both units connected via my home wi-fi.

The volume is extremely loud. It's basically unbearably loud already at 15 out of 100 volume points. I'm guessing playing at 50 would explode the speakers...! 

The volume is much louder than when playing from my other source (Samsung TV via HDMI eARC, QE65Q60TAU), and also much louder relative to any other sound system and what to expect when having the volume at 15/100. Vice versa, volume point 1 is already way to high in terms of what to expect.

This also makes it difficult to increase or decrease the volume, both from the iPhone Spotify app, the Samsung remote and the iPhone SmartThings app. One click or a tiny swipe makes too much of a difference.

Is it possible to fix this in a firmware update? Thanks 😊

[mjustiniano]

Don’t know, but I’ll have to try.

[NurtenBasak]

Any update on this? Quite embarrassing that this still not been fixed after 2 years 😞

[Thetimeman100]

I am extremely surprised to see that this is a problem on all of these and somehow only four of us care.

[mjustiniano]

Haha, true! I’ve given up on this forum long ago, doesn’t help at all and Samsung doesn’t care 😅

[PezSound]

Can you please support me by liking or commenting on my post? It's also about the volume range issue. Maybe we can someone from samsung to take a look. Here's the link to my post: https://eu.community.samsung.com/t5/mobile-apps-services/remap-the-maximal-volume-range-of-the-sound...

[Members_eEhW2vb]

Just got a Q990D and got the same problem. I accidentally put volume at 50 like you said in the post for like 1 second and my ears were about to explode lol

Hope that had not damaged nothing, but it sounds pretty well aside from that problem