HT-SB107 Soundbar not working after update

[KevM19]

Recent update of TV system to 1392.0 has caused my soundbar to stop working on HD TV channels and Netflix and Rakuten. The soundbar is recognised via HDMI/ARC connection, but no sound. I do have sound on non-HD TV channels. Weird. Worse is that Samsung phone 'support' say it's not their problem and I have to get the other manufacturer to update their software. Yeah, right! There is no software update possible on my soundbar!!. So then they hang up. Really not helpful. Anyone able to suggest a solution to a half-dead soundbar please?

[xSteveuk]

Hi,
This page maybe helpful to you

No sound from the soundbar

https://www.samsung.com/us/support/troubleshooting/TSG01109856/

[KevM19]

Thanks Steve, but no it does not help. My problem is no sound SOMETIMES. I have sound via HDMI/ARC when the source is a non-HD TV channel or my Blu-Ray Player. As soon as I change the decoder to a HD channel, or go to Netflix or Rakuten the sound bar goes off. The device is still recognised, and there is an animated bar chart - but no audio. I have to select TV speaker.

My big problem is that it is a Sharp sound-bar and Samsung just say it's not their problem (it is a Samsung TV).

[xSteveuk]

This link maybe helpful

Set up your Samsung Soundbar - Connect to TV with HDMI and more

https://www.samsung.com/us/support/answer/ANS00049272/

[Pugs1957 · Accepted solution]

I'm wondering if Dolby Digital is the problem, try changing your output to PCM.

[KevM19]

Thanks Steve. It's not a Samsung soundbar so none of that helps. It is a rather simple soundbar that has no screen interface. The Samsung update allows some but not all sound pass to the soundbar. That's my annoyance. Samsung does not care because they do not count me as a customer despite owning one of their TVs. Not for much longer...

[KevM19]

Thanks Pugs1957, but  no, it's nothing to do with Dolby.

[KevM19]

Thanks Pugs1957. On further digging I discovered the audio output was reset (presumably by the update) to Dolby Digital. Switching to PCM has recovered the functionality I previously had.