07-11-2021 09:49 AM in
Audio & VideoHi.
I recently purchased a Samsung Gear 360 in a local store in an unbroken package. I did not find any license number in the package. I have tried downloading two different packages. One required the license number that I did not have. The other should accept the licence from the device, but installation failed due to C++ 2013. I have manually reinstalled C++ 2013, but it did not make any difference. Can you please help me?
Best rgds, Michael Erichsen
07-11-2021 10:07 AM - last edited 07-11-2021 10:48 AM ) in
Audio & Video08-11-2021 09:39 AM in
Audio & VideoThere was a small sticker on the device, which said
SM-R10 17:04
The a bar code translating to
RFAJ40D611W
Code 128
Then
S/N: RFAJ40D611W
Then there was three QR codes on various parts, starting line GH39, GH90 etc.
None of these looks like a valid license number to me.
Should there be another sticker somewhere?
Best rgds,
Michael
08-11-2021 09:51 AM - last edited 08-11-2021 09:53 AM ) in
Audio & Video08-11-2021 02:48 PM in
Audio & VideoHi
Much as I appreciate your sense of humour, there is not much help in a page about smartphones. There is no SIM card in a Gear 360 camera.
I don't use Facebook, but I hoped that this support channel could help me.
Best rgds,
Michael