Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Firmware 1021.2 messed up Q990D

(Topic created on: 2 weeks ago)
386 Views
Options

Hi everyone! I bought my Q990D back in September 2024, was on 1016 firmware and all was well until yesterday. Soundbar got updated to 1021.2 and TV-ARC doesn’t work at all. Tried resetting, tried power cycling and still nothing. I connected via Bluetooth  ia phone and it plays Spotify. Anyone else facing this issue?  On Reddit /r/soundbars there seem to be a few people already having problems with 1021.2

0 Likes
2 REPLIES 2
johnz237
SuperStar
Options
Hi! Welcome to the samsung members community!

I would contact samsung support and get troubleshooting over the phone. Being still new- or at least in warranty- they'll sort it
Options

Edit: I thought of connecting via Bluetooth, and streaming music works! Next step was replacing the samsung hdmi cable with another, AND IT WORKS!!! Will come back tomorrow to confirm this when I buy a new set of hdmi 2.1 cables.

Edit: bought a brand new hdmi 2.1 cable and soundbar works properly now. Decided to permanently disable auto updates via the app because this ***** is stressful.

0 Likes