Can’t get full resolution with PIP

[AndreG60]

I have a new monitor (Odyssey OLED G6) which I just setup but cannot get the 2560x1440p resolution as an option on my work laptop. The max it shows is 1920x1080p but when I turn on PIP mode then it shows as 1440p so why does it not give me the option without PIP on?

[johnz237]

Hi! Welcome to the Samsung Members community!

Some laptops will be restrictions depending on the spec limitations in the laptop's graphics capabilities.

For example my laptop can support 4k but I have to lower the refresh rate or it forces a lower resolution

[AndreG60]

but the same laptop allows me to select the higher resolution but only when input Picture in Picture mode on

[johnz237]

When PIP (Picture-in-Picture) is enabled, the monitor may switch to a different internal scaling or EDID (Extended Display Identification Data) profile. This can expose the full native resolution (2560×1440) to the laptop, whereas in standard mode, the monitor might be reporting a more limited resolution (like 1920×1080) due to compatibility.

A few things to try: Windows? Assuming you've gone to settings > display > resolution, lower the refresh rate and see if it lets you use a higher resolution. Are you using a normal HDMI cable? Have you checked what version? Have you tried a USB-C/DP connection?

[AndreG60]

I was using HDMI connected to a dock with USB-C output. Plugging the HDMI in directly works as full resolution, this is what I’m using currently but not ideal as I would prefer to have everything connected to my dock.