Freestyle Auto Keystone and Auto focus does not work

[asvndk]

Hi,

I have bought the Freestyle projector in April 2023,

I was using good  till yesterday, auto keystone and focus not working anymore.
It is only working when the projector is quite near to wall, a few steps back, it is not working. 
I have tried to clean the front and reset the device. No solution.
Can I get help for real?

[Anatolia]

Hi!

I really don't think that we can do much for you here in the community.
I've read that you already done a reset on the device but it is still not working 😕

I'm afraid that you need a specialized technician to check your device.

I hope you still have the receipt because you need to bring a copy of it to an authorized service center when you bring in your Freestyle.

Here you will find the address of a nearby service center:
https://www.samsung.com/it/support/service-center/

Or else you can chat with an operator and ask him/her for the address:
https://www.samsung.com/it/support/livechat/

Operators answer from 9 a.m. to 7 p.m.

[Virginia_G]

Hi asvndk, welcome to our Community!

In order to carry out the necessary checks on the product and possibly proceed with a technical report on it, I invite you to contact our technical support through the channels available here: https://www.samsung.com/it/support/contact/

Thank you.

Have a nice day!

[Members_uNG28jJ]

Same for me today, an update was done with the device so i think samsung themselves are the problem. Please rewind the update or change it - pronto - Thanks!

[Eric Wink]

I also have a lock at the settings as keystone and focus after the last update (somewhere last week)

can we go back to the old firmware?

[Cornelia_L]

Hi all, Members_uNG28jJ and Eric Wink, welcome to Samsung Community!

I'm sorry for what happened.

Have you both encountered the issue after a software update of your Freestyle?

Have you already tried to correct screen distortion from Settings > Keystone menu? 

If yes, I suggest you to do a factory reset: 

Please let me know if the issue persists.

Thanks! 

Have a nice day