Secure Folder Loked

[Ash2000]

I am few time give wrong password secure folder now cant change it password !!! Only one option uninstll it But i cant do it mn important data here i want solutions this problem ??? 

Thank you !!!

[Anatolia · Accepted solution]

Hi,

If you can't reset your password because no reset option appeared on the screen, try  clearing the cache and data of Secure Folder.

-> enter Settings -> then go to Apps -> search and tap on Secure folder -> then tap on Storage and on the bottom you will find Cache and Data -> tap on Cache and then tap on Clear Data.

Once done, turn your phone off -> restart after a few minutes -> launch Secure Folder again and enter the password, hoping that you will see the "Forgot PIN" option.

This usually helped other people solving their problem. If it doesn't work, unfortunately you can not do anything else to enter Secure Folder.

[Moderator]

Hi @Ash2000, welcome to Samsung Community! 🤝

I can confirm what suggested by Anatolia. If you can't access to Secure Folder due to wrong PIN/password, and there is not the function to change it, you can only remove the app, but all data will be erased. 

When you try to insert the password, check if the word "Forgot Password" appears. If not, you will have to remove Secure Folder. I'm sorry!

If you need more assistance, let us know.

Have a nice day, bye!

Cornelia

Samsung Community Expert