SmartTag2

[Bki_ac]

Just got a SmartTag2 but can't get it to connect to my phone. I've tried resetting the tag, I'm running the latest version of smart things, I've got a stable Internet connection but keep getting error code 84-002 "temporary server error". It's been almost 24hrs of trying on/of. Any ideas what else I can try? 

Thanks!

[frosmans]

Didn't work. 

[AbuHadi]

I tried again (for 2nd time) to uninstall and then reinstall. This time, I started Smart Things App and tried to give full permissions before connect. I went to all options and made sure, it has every thing enabled. Then, I rested my Smart Tag 2 and connected it. I worked! Issue is resolved ,  Thanks Bki_ac

[Members_TtYEl9d]

Unfortunately, this has not worked for me.

[braugss]

Hello, I recently just went through this problem when attempting to pair my SmartTags 2 devices, and I found a solution, that I assume will work for you.

For some reason, you need to first create a "room" in the SmartThings app. I didn't document the process step by step when I was doing it, but basically open the SmartThings app, and then manage your "home" and add a room. I simply just called the room "SmartTags". Once you finally create that room, try the pairing process again.

[AJuk1974]

Yep this worked for me, switched all permissions on set up a room and it connected straight away, thank you.

[Members_426nBUE]

Nothing of all of this worked... reset everything,  permissions of all, new rooms.. Nothing.... So.. I think I will return them... wast of my money. 

Update. Does work on the phone of my wife (A53)..  Not on mine.. verry strange Samsung! I'm on an A52 so fix it please!

[frosmans]

For me it worked with reinstalling the app, giving the app the proper permissions and creating a new room in Home. The tag was then automatically added to the new room. 

[DaisyB65]

Thank you soooo much. I've been trying for over  a week, and the helpline has been useless!

[Members_rj672wJ]

I have a A52. Had the same problem as i thought i had created a new room but hadnt as i had just added another location. Try the triple dot (top right) then Location settings then Rooms for the location you are in and if there is only one room (which there was for me) press + create any other room. Try syncing again. Mine worked thereafter.

[KRITIKULL]

I am having the same issues, same error code.  Have tried resetting smart tags and uninstalled/reinstalled Smart Things.  Still same error code