Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Smarttag2 does not ring phone on double depress of smarttag2

(Topic created on: 14-04-2024 04:15 PM)
200 Views
DDC37
First Poster
Options
Bought two smarttag2 for myself and wife and can get neither of them to ring the phone when depressing smarttag2 twice. I am able to ring the smarttag2 devices from my phone however.
I have followed the troubleshooting advice on Samsung US website in respect to this - samsung.com/us/support/troubleshooting/TSG01211466/ 
but when the guide (point 4) refers to "Turn on Let tag find your device" - I cannot find this anywhere in the SmartThings App.
0 Likes
2 REPLIES 2
Neo001
Legend
Options

In SmartTag2 settings, toggle on the option Find phone or tablet.

Screenshot_20240414_174506_SmartThings.jpg

Screenshot_20240414_174522_SmartThings.jpg

0 Likes
DDC37
First Poster
Options
Thanks for your reply. But I already have the "Find phone or tablet toggled ON". So my issue is something else
0 Likes