SmartTag 2 'Tag Network'

[KARR]

Anyone help? 

I have FOUR SmartTag2's.    

SmartThings sees them all, knows when you are nearby, but i can't add them to my account.   I have reset them, tried new batteries in them.   I have tried my phone and an old phone i have.  I have tried my Wifi, my phone network, via a VPN and even taken them to Tesco to try!

They are seen by the app, it tries to add them, it gets to "Registering to your account.... " and then errors saying "Cannot connect to Tag network".  

I have tried SO many times - as i've tried multiple tags, multiple phones and multiple connections, the only single thing left is my Samsung Account, but support just throw me back to Amazon for faulty tags - but the error says the PHONE cant connect to the Tag network!!! 

[GusB]

https://eu.community.samsung.com/t5/galaxy-s23-series/smarttag2/td-p/10975684?src=ShareByUserCM

Someone else had this recently and resolved by reinstalling smart things.

It's had an update recently so could be related.

[KARR]

Thanks for that. Annoying I did try reinstalling and it made no change. Doubly annoying in that similar to people in that thread, they work fine IF I use a different Samsung account on the same device, just not in mine.....

[SmartTag2 Noob]

Don't bother. No Galaxy device is ever going to detect your tags if you lose an item anyway.