23-06-2024 05:17 PM
I want to add my smart tag on recent replacement phone (A33) but Smart-things don't allow pairing because tag is associated to my old phone (A3 dead)!!!
How could I gain ownership of my tag on my new phone without access to Smart-things on my old A3?
Note: Smart Tag does not appear on Samsung or smarthings web sites. 😞
01-07-2024 11:07 PM
03-07-2024 04:16 PM
Thank you for taking the time to try to answer my problem, but unfortunately, there is no reset button on Smart Tag. It is possible to re-initialize Tag, but this does not erase recording of the tag on my old A3. (Which prevent recording Tag on my new phone). I can't believe I'm the only one with this problem: Samsung should have a workaround. (I hope...) 🙂
11-10-2024 10:17 PM
12-10-2024 03:59 PM
Today, Samsung in still unable to solve this issue. This means I can througth away MY smart-tag and start searching for replacement device... but probably not a Samsung one. Be prepared to do the same 😞