Freestyle projector battery problems

[Seiko4169]

I purchased the official Samsung Freestyle battery in June last year. Haven't used it much but tried last night and it looks completely dead. Attempted to charge with the official Samsung charger and cable and after 8 hours it's just a single white flashing light? 

Any ideas or help would be appreciated, thanks.

[PmvKarthik]

Hi where are you from how you are getting it replaced i am unable to get it replaced eventhough i have gaurantee for this product. Please help samsung customer case and service heads don't have idea about it in India..

[pip2023]

I have the same problem only charged once and now it will not work

[tricky123]

same problem for me and looks like it is a common one from other forums

[Woodah]

So I discussed it with the Samsung online chat team. Explained the issue and that it was under warranty.

they advised where the in-country service centre was. I took it there, and because it was under warranty, they then engaged directly with Samsung for the repair. Ended up being a replacement.

mine has since failed again. I complained to Samsung as it was now out of warranty, but as I’d only had the replacement 6 months and used it 3 times, they agreed to review it. I’m awaiting feedback.

[Arun20]

Dear Samsung team,

I bought the Freestyle projector and battery base in Oman, I am also facing the same issue with the battery base, It is not charging after the first charge. I tried charging it for long hours but still it is not charging. Please help us on this issue.

[Adam-o]

Mine has failed now too after just over a year. Won't charge. This is a really common issue it seems. What can I do about this expensive paperweight

[Nsk2000]

Mine has now failed too after a year. Come on Samsung, what's this all about!?

Just wondering about a replacement, are the batteries currently for sale on your website the same design or has it been reworked and improved as part of the Freestyle 2 development?

[PmvKarthik]

Hi NSK2000, I think there is no S/W or H/W update on freestyle battery base as it was being manufactured by third party vendor of SAMSUNG. SAMSUNG handles only marketing and sales of Battery base which was made in Korea to the entire world.

[Soupermon]

I’m worried about buying this Battery for the Freestyle Gen-2 now.

…but thinking technically, it must be a chipset or circuit that fails in these batteries - if only an electronics engineer were to investigate what the common failure (circuit/chip) might be …often it’s an easy fix for someone handy with a soldering iron!

[PmvKarthik]

That is better idea but there are no tear down videos or any kind of official/ unofficial doc or video on same addressing problem in internet as it will deem warrenty of the product. Hope some one know better (who knows electronics better) make a video on same addressing exact problem. All the best with the product any way to charge it immediately as per instruction manual before it blinks last LED indicator on battery.