05-07-2023 02:52 PM - last edited 05-07-2023 03:27 PM by StephK1
My son gave me his old Samsung S21 plus the smart tag. he reset the phone, but I'm now unable to register the smart tag as its still linked to his old account, which he has no access to. Is it possible to factory reset the smart tag?
05-07-2023 04:25 PM
@bigbumsharon, You must unregister Smart Tag in Smartthings app. You need to do this while logged in to your son Samsung account.