Methods to repair faulty screen fold 3

[Uncle]

Hi good morning. 

I wonder why no method to book service smoothly fastly online, iam inside uk. i got disability cant talk and dont know british sign language, need text to communicate, tried to book home repair or doorstep repair to change screen as it got bubbles under the folding line, it is manufacturer error and still warranty of course, i chased many methods chat bot etc  all end by two options phone call or video sign call just to book the time and method , no wY to book or even pay extra fee to extra details or services. Any suggestions please. 

[SocietyGirl]

Sorry you're having this issue - you should be able to speak to a human via chat/chatbot https://www.samsung.com/uk/support/contact/

What issues are you facing with this?

[Uncle]

The chat gives you automatic flow chart of choices after confirmation of the problem and model it says call phone to book. Or give you link to the main page to repeat the cycle! And end. They are aware of the issue it is factory fault not any scratches.

[AntS · Accepted solution]

Hi @Uncle,

Can you Private Message our Sam_UK account (https://eu.community.samsung.com/t5/user/viewprofilepage/user-id/1716597) with your name, and full contact and device details (serial and IMEI no. etc.)? We’ll see if there’s anything we can do for you from there.

Guide on how to send a Private/Direct Message here if you need it:  https://eu.community.samsung.com/t5/samsung-lounge/how-to-send-a-private-message-on-the-samsung-comm... 

Alternatively, if you’re on Facebook or Twitter you can send the team there a Private/Direct message too: https://www.facebook.com/SamsungUK  or https://twitter.com/samsunguk .

[Uncle]

Thank you so much for your help. I sent to them detailed message in Facebook. Regards.

[AntS]

No worries, @Uncle. Let us know how it goes.