โ17-10-2018 06:30 AM
My gear sport watch, which is around 6 months old, had started to battery drain every night. It happens at around 3am. The battery percentage is around 70% when I go to bed (10-11pm)
I know the time accurately because the sleep record and HR record switch off.
Has anyone else had this issue?
โ18-10-2018 04:52 PM
โ18-10-2018 04:52 PM
@MikeWaves wrote:All - here is the response that i just received via US Customer Service via twitter:
To increase the battery life on the Gear after the update please follow the steps below โ โขOn the Gear tap on setting; โขTap on Gear info. โขTap Report diagnostic and usage info (Disable this feature) Test the watch for a few days to see how the battery works.
Cool, will try that! Thanks a lot!
โ18-10-2018 04:53 PM
โ18-10-2018 04:54 PM
How do you do the backup? I can find where you can do a restore but I can't find where to do just the backup?
โ18-10-2018 04:55 PM
It would be on your phone in the samsung wearables app. There will be an option to back up gear
โ18-10-2018 04:59 PM
Found it. It is under About Gear. I will give it a try as my husband and I both have the Gear Sport and this is very frustrating!
โ18-10-2018 05:43 PM
One more reporting in. My watch have been draining overnight the last 2-3 nights.
โ18-10-2018 06:04 PM
I reset and DIDNT update any apps or software.... so far so good..... only installed a Watchface..... seems to be back to good for last 4 hours.... so one of the apps is faulty.... I may try and install one by one to see which one.... latest one is the weather app? could it be problem
โ18-10-2018 06:43 PM
Just reporting in to say that I have also been having this problem, starting earlier this week. very frustrating as the battery life is one thing that I praised to my friends and co-workers as one of the more impressive things about the product
โ18-10-2018 06:43 PM
I just sent this to PC Magazine ~ turning over all the leaves I can ~
Hi Im turning to you again , the Samsung Gear Sport watch has had over 175 comments in the Samsung site https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/bd-p/uk-mobile regarding battery drainage over the last week~ it appears to be a software issue as it strarted after the last update ~~ numerous calls , =Smart Tutor intervention and tech support have done nothing ~~ no problems found ~~ it is ongoing and draining from 100% at 4:30 am to 43 % by 7:30 am. CAn you read some of these comments ??? we need help ~ Samsung says send it to them, but that will leave us with no watch and for myself, I a am deaf and need this on my wrist for communication and alerts , not on the charger ~~ . I have had this 9 months. it is under warranty but again I'll have no watch. I wonder if they were hacked ~since the battery drain seems to be "synchronized " the ~ the Wearable Gear software, or S Health ~( I will uninstall and reinstalled that this afternoon~~ and not allow it to "update' if that's possible ~~ Have a great day ~