09-09-2018 05:58 PM - last edited 17-05-2019 03:11 PM by AntS ) in
Galaxy watch 46mm heart rate monitoring and sleep tracking not working.
15-09-2018 05:33 PM
I am also experiencing same problems with my new Samsung Galaxy watch. Failing to track sleep stages due to watch unable to monitor heart rate
15-09-2018 05:37 PM
17-09-2018 06:16 AM
How do I enable continuous HR on samsung sports gear watch? John
17-09-2018 02:50 PM
18-09-2018 06:38 PM
I'm not even getting the green tracking light on back of watch! ***** Samsung...what is this rubbish. I'm going to file for refund as this is clearly not working as designed. Thoroughly disappointing for a £300 product. Disgusting
20-09-2018 05:51 AM
I found the answer. I pressed both buttons on my sport watch at the dame time and kept pressing till the watch turned OFF then restarted. The heart rate was back and after a night sleep I went To Samsung Health and sleep transferred. Try it.
20-09-2018 06:18 AM
Hi...sorry...i forgot to report back after my rant I rebooted the watch...but yes rebooting the watch seems to have done the trick. I can now measure heart rate once again.
May be worth taking out extended warranty where available though!
20-09-2018 09:17 AM - last edited 20-09-2018 09:17 AM
Glad to hear, @Jdd3.
@Everyone - Could you try this and let us know how you get on?
Welcome to the Community!
27-09-2018 04:23 AM
Mine went out of tracking heart rate and stress and I rebooted and now is working again...I hope it doesn't happen again!
27-09-2018 08:22 AM
The same issue on my 42mm Galaxy Watch:-(