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Bixby on active 2

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First Poster

Having problems with bixby on the active 2. 

It says to update but won't. Just keeps crashing. 

Any help would be much appreciated. 

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CarloL Moderator
Moderator

Hey @Burt1313! Let's reset your watch, but first, I would recommend backing up your data. To back up your watch, please follow these easy steps: Samsung gear app > Account and back up > Back up and restore > Back up settings > Back up. Afterwards, proceed with resetting your watch by heading to: Samsung Gear App > Find my watch > Reset security > Reset watch > Reset. Does Bixby update correctly now?

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