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Why is there a Black bar on top Samsung tv

First Poster



samsung  model UN50jS7000 now has a black gradient on top of tv. This just occurred and we don’t know why? Please help it’s annoying 

thank you image.jpg


ChrisM Moderator

Hi, @Noonmoon180.


Could you try a picture test to see if the shading still shows? Go to Menu > Support > Self Diagnosis > Picture Test. Are you able to send us a photo of the brightly coloured beach scene?

TracyR Moderator

On top of what @ChrisM said, can you confirm if you get this on all sources?

By just looking at the photo you posted it looks like what happen on Netflix when you bring up the options. 


ALSO, I just noticed you're watching The Office!

"Do I want to be feared or loved? Easy, both... I want people to be afraid of how much they love me" - Michael Scott.



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First Poster


It is not just when it’s in Netflix it is at all time  


hope to get this resolved 


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