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Samsung Smart Remote voice command not working

First Poster

Hi all, 


Searched through a number of forums but still have not found a solution. I have an MU8000 and the voice command is not working on the Samsung smart remote. I have the TV hard wired to my internet, so there shouldn't be an issue with that.

I checked for updates, and it's up to date (version 1240). 

When I press the mic on the remote, I'm prompted to say a command, I say a simple command such as settings or Netflix and I get " " and below that it says for help with voice commands, just say ....

Any idea what this could be?

Thank you


Hi @GdotC,

you can start by unplugging electrically for two minutes, otherwise you can do a smart hub reset.


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