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Q7FN Ambient mode not showing local weather


Hey folks.  We've just bought a Q7FN, which we're really enjoying, but have run into an issue.  Ambient mode is great, but when we go into the weather screen within it, we get the weather for Ottawa, which is on the other side of the country (we're in Vancouver).  I have the TV tied to my Samsung account, and my address is in the account, but other than that I can't find anywhere that I might be able to set the location.  I chatted with customer service today, and was told that the TV will just show the weather "in selected cities", but couldn't give me any information on how to select those cities, or if that's even possible.  


It seems pretty strange that there wouldn't be an option to have it able to be the actual local weather, so I'm hoping there was a miscommunication.  Any ideas?

New Member

I have the same problem.  I'm in Illinois and the weather info cycles between Philadelphia, Houston, San Francisco....  any help from Samsung would be great.

New Member

Same here.  Same TV same issue and actually same location.  In Vancouver and the weather is showing the east coast.


This is by far the dumbest feature I ever encountered. Let's have a weather mode without having a location setting.

This and the non working smart view (since 2017) are all small reasons leading to custom insastisfaction.



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