Support

Open search

New firmware 1233 for 2016 models

Superuser I
Superuser I

The new 2016 TV firmware version has been released. I think it's absurd after the 1239 firmware was released in Italy. I ask those who don't have the 1239 version to try to install the 1233 to understand what the 1233 has different than the 1239. For 1239 users it's impossible to update firmware tv to 1233.

Saverio Casadidio
39 REPLIES 39
Voyager

@Saverio571 wrote:

The new 2016 TV firmware version has been released. I think it's absurd after the 1239 firmware was released in Italy. I ask those who don't have the 1239 version to try to install the 1233 to understand what the 1233 has different than the 1239. For 1239 users it's impossible to update firmware tv to 1233.


Hey buddy! How are you?  Thanks for the heads up here - I too would like to know what 1233 brings to the table - maybe if it's important, we can roll back from 1239 to 1231 and then update to 1233?  But I most definately do not want to miss Sky's forthcoming launch of their HLG broadcasts later this year.  Until then it is difficult to know what 1239, which I've obviously installed, offers right now.

roz

Superuser I
Superuser I

Is not possible a downgrade. It would be useful that those who do not have the 1239 but the 1231, install the 1233 to see if it has the HLG on the HDMI ports

Saverio Casadidio
Voyager

I appreciate not via OTA, but can 1233 not be installed over 1239 via USB?

Superuser I
Superuser I
No. Isn't possibile anyway
Saverio Casadidio
Explorer

I was upgrade my KS7000 TV to the 1233.0 firmware and I think that they fix SmatHub vieving mechanism. On 1230.1 I could't turn on SmartHub directly after TV turning on and now it is working correctly.

But I think that they spoiled movie full screen mode on web browser - full screen icon was disappeared and there is only a small prview icon... very annoying.

It seems to me that the you tube app also not workin correctly i.e. directly after the you tube is turning on, I see communique"turn off the you tube" - very strange. 

 

Explorer
Sorry.. my old firmware version was not the 1230.1 but 1231.1
Voyager

As a 1239 user I must now hope then that 1233 and any other firmware releases below 1240 don't bring anything to the table and that when the HDR over HDMI firmware is eventually released it is either a clone of the existing 1239 or it is 1240 or above, so I can update.

 

Further info here: -

 

https://eu.community.samsung.com/t5/Smart-TV/Nuova-versione-firmware-1233-per-Tv-del-2016/td-p/10998...

 

But you'll need to translate  -  it would be good if Samsung could explain this - why release 1239 albeit via a USB Stick only available from their Support and then release a lower numbered firmware which locks out 1239 users with no explanation

Voyager

All

 

I've been in a Live Chat with Samsung regarding the 1233 firmware and below you can see the Chat Transcript.  Towards the end you'll see that it has been confirmed (at 12.22 in the transcript) that 1239.1 is the latest firmware for my KS9500.  It seems that 1233 has App enhancements BUT NOT HLG (see 12.24 of transcript) but more importantly 1239.1 includes these App enhancements AND HAS HLG capability (presumably over HDMI and not the TV's BBC iPlayer).

 

Because 1233 hasn't been released OTA I'm of the opinion that this has been a red herring in the ongoing saga of JS/KS TV's and HLG!

 

Hope this helps.

 

LIVE CHAT TRANSCIPT

 

Samsung

Luis C / Session ID: 19600560

I would like to know exactly what the new firmware - 1233 - offers please (currently I'm using 1231

11:41

Welcome to Samsung Support. Please allow me a moment to read through your enquiry.

11:41

Hello, Good Morning, this is Luis of Samsung Chat Support. I hope you are well.

11:41

Hi Luis

11:42

Good thanks

11:42

Glad to know that you are doing good today, I'll be more than happy to assist you with the Software update of your TV, I'll just capture some details so I can assist you and I hope that is okay with you?

11:43

No worries

11:43

Thank you, If you have any questions about how we Samsung Electronics UK Limited, use your personal information you can find out more at www.samsung.com/uk/info/privacy. Just so you’re aware, this may include using your personal data to provide support related updates and assess and improve the way we support our customers, including carrying out customer satisfaction surveys.

11:44

Going back to your query, when it comes to the software update of the TV we don't have any details what's the content of each update but rest assured that it's for the enhancement of your TVs performance and software for the Apps.

11:48

Hmm - not a goog answer I'm afraid - Samsung should be able to tell users what each firmware brings to the table. Now this is the thing - given what you have just said, if it brings Enhancements, then I need to update - yes?  BUT AND THIS IS A MASSIVE BUT - Samsung released firmware 1239 recently via USB Stick which was ordered from Samsung Customer Services. I know exactly what 1239 is but am locked out from udating now until "1240" or above is released. I'd like you to comment on this please

11:52

*good

11:52

Sorry for the frustration, but we don't have an access what it's content, just to set your expectation we released the Software version 1239 before for the TVs that having problem accessing some pre-installed application so it's a case to case basis also for each software version we released that's the reason why it's via USB stick to be send. And to answer the 1240 software version it not yet released for your TV and as of the moment we're not even sure that the next update for your TV is 1240 version.

11:57

1239 was released to allow HDR broadcasts via HDMI - as you may or may not know the JS and KS TV's cannot receive HDR transmissions using the TV's BBC iPlayer. But you haven't answered my question. If Samsung released 1239 - why was the latest version not 1240 or higher, because as you may or may not know, you cannot roll-back firmwares to a lower number

12:00

Sorry for the 1239 software update there's two types we released.

12:00

One is for the HLG content and Software version.

12:01

You're talking about the 1239.1 software update for HLG content.

12:01

Sry when I said HDR above, I meant to say HLG

12:01

The software version for the pre installed application is 1239.91.

12:02

My TV reports it as 1239 but this isn't the point

12:02

Why can I not now receive 1233 to 1238 ?

12:02

So what is your point as it relates to my issue?

12:03

You are skating round it

12:03

I'm just explaining you the approach when it comes to our software version

12:04

The reason why you can't update it now is because the next software version is not yet released.

12:05

Just to answer your question.

12:05

And it will depend on the range of your TV for the numbers of each Software update.

12:05

so we have 1231 to 1239 to 1233 and I now cannot update any more - explain that. If you cannot, then I want this matter escalating. The whole issue of JS and KS TV's not being able to view the BBC's Test UHD HLG transmissions has been absolutely diabolical

12:06

OK - I want 1233 please

12:06

It's not possible to downgrade the software version of all Samsung TVs, sorry.

12:07

So what is Samsung doing about this? It cannot be right - firmwares should progress upwards in number not downwards - I require a full explanation as to why I cannot now upgrade my TV any further and I want this explaining via a very senior colleague please

12:08

Please confirm you will escalate this matter and confirm via my email address

12:09

Sorry for the frustration, but that's how it is, sorry, I didn't mention that the software update is downwards and if your TV didn't detect any new software version it means that as of now, there's no available update.

12:10

If you like I can transfer you to one of our Case Managers on the floor for your query,

12:11

Would that be fine?

12:11

Rubbish - I ask again for an escalation - or the person I need to write to. Samsung have now effectively blocked any updates now on my TV until a future firmware 1240 or above is released - this isn't right

12:12

Yes please

12:12

Remember you said 1233 brings enhancements

12:13

it's not blocked, it's just that there's no available software update yet to your TV, let me escalate your query to one of our case managers to help you with this, may I ask your contact number please?

12:14

All of the software version or updates is for enhancements of the TVs.

12:15

But I have skipped 1233 and anything less that 1239 in the future - I do not accept your answer

12:16

It's okay even if you skipped the 1233 software version as long as you have the latest, that will do.

12:16

May I ask your best contact number so that one of our case managers can explain it for you?

12:16

What is the latest then? 1231 or 1239 or 1233 ? lol You are not answering correctly - escalate now please

12:17

I will not accept any explanation until someone can say what 1233 was released for

12:18

And I guess that isn't you or even one of your case managers

12:18

Firmwares are released for Model numbers - all KS TV's have the same firmwares - I know this from loads of users

12:19

The latest version for your TV is 1233.0. as of 2019-04-22.

12:19

But if you update your TV for the HLG, that will do also.

12:20

Good we are getting somewhere - please then tell me how to update my TV to this please

12:20

Sorry may I please get your number so that I can transfer you to one of our case managers?

12:20

I'm going to call you instead and transfer you to one of our Case Managers.

12:20

Please explain your previous answer

12:20

"But if you update your TV for the HLG, that will do also." what do you mean by this exactly

12:21

Again the latest version for your TV is 1233.0. as of 2019-04-22. But if you want to update it for 1239.1 for HLG content that is possible, we can send a usb stick for you.

12:21

Listen Luis - My TV has 1239 firmware installed so what you going to do?

12:22

Not 1239.1

12:22

If you got the latest version 1239.1 that's good that's the latest for your KS9500.

12:22

OK - so is there a difference between what I have and 1239.1 and does 1239.1 include all the so called enhancements of 1233 ?

12:24

The difference is the HLG content for the 1233 and 1239.1

12:24

How do you mean?

12:24

That could be the difference because that's the latest update that we're providing for the model you have, the 1233 doesn't have an HLG content but has the enhancements for the Apps.

12:25

and what exactly does 1239.1 include that 1239 does not?

12:26

and is 1239 updatable to 1239.1?

12:26

You have the 1239.1 version if we sent a USB Stick for HLG content.

12:26

My TV says 1239 only

12:27

You will know the exact version of your TV from Settings > Support > Contact Samsung.

12:27

I know people were sent the wrong USB firwares, maybe I was one of them

12:27

I KNOW THAT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!

12:28

Oh I see, let's double check it from the Contact Samsung.

12:28

May I get the exact software version? May you please press Settings > Support > Contact Samsung.

12:28

I do know what I'm doing and saying but you are not exactly helping

12:28

For heavens sake - 1239

12:28

Not sure you are reading what I am writing

12:29

Sorry, you mentioned that maybe you're one of the people we sent a wrong usb stick, if that's the case let's double check the latest software version you have, may you please press Settings > Support > Contact Samsung.

12:30

Let me spell it out for you - I HAVE 1239 INSTALLED NOT 1239.1

12:30

The Software versions usually starts with T-JL6DEUC..

12:30

If you're looking from the Software Update option, you will not see the exact software version of your TV.

12:31

We need to check the Settings > Support > Contact Samsung option.

12:31

OHHHHH sorry Luis - I have this wrong - let me go and check again - so sorry - when I check what firmware I have it simply says 1239 let me check further

12:32

It's okay.

12:32

Again so sorry Luis - I have got 1239.1 I have never seen that screen before - just the Update screen

12:35

It's cool, would there be anything else that I can assist you with?

12:35

But this doesn't include the app udates that 1233 includes - is that right? O r does it include everything 1233 has?

12:36

That includes everything from the 1233.0 update.

12:36

Ok - this is important because I will release this transcript on the Samsung Forum for others to view - hope that is ok with you?

12:37

It's up to you.

12:38

If you want a copy of the actual receipt, I am pleased to inform you that at the end of this chat session, you will see an option if you would like to send this transcript to your email or if you want to have it printed. Once session has been closed, you will see ''CHAT TRANSCRIPT'' and when you click it you will get the EMAIL and PRINT option. You may also want to take a screen shot of the information you require.

12:38

Transcript i mean not receipt.

12:38

Ok thanks and sorry again for not following your instructions carefully.

12:39

It's okay, would there be anything else that I can assist you with?

 

No thank you - just hope the next firmware will be 1240 +

12:40

It's always been my pleasure and you are welcome. If you require additional support, you can find How-To Videos, answers to your questions and other useful information about Samsung products on our support website www.samsung.com/uk/support. Thank you for chatting with Samsung Support, once again, my name is Luis. We’d love to get your feedback about the support we’ve provided today, so if you have the time please answer a short survey at the end of this Chat. To leave this session, press the “Close” button at the top right. Have a great day ahead.

 

Superuser I
Superuser I

ERCOLINO of digital-forum that has distributed the 1239 of Samsung also asks him what the 1233 means. And he will try to inform himself because through Samsung it is difficult to have answers

https://www.digital-forum.it/showthread.php?194610-Sky-4K-su-Sky-Q-valutazioni-tecniche-e-domande-su...
Saverio Casadidio
Top Liked Authors