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My5 app UBD-M7500

First Poster


I was wondering if anyone else has encounter an issue with the My5 app on the M7500??

It's saying the milkshake app needs updating but their is no actual update to find, I've reinstalled the app several times but still won't work. 

ChrisM Moderator

Hi @Tonyteeth.


Let's try a Smart Hub reset on the TV. Go to Home > Settings > Support > Self Diagnosis > Reset Smart Hub.


Let us know how you get on.

New Member

I have a Samsung blu ray, and cannot watch the My5 app. It says we need to update, however no updates are available. Have previous issues been resolved from December 2018?

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