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Web page opens every time you swipe your phone screen open

First Poster

I have the S9 and my hubby has the A9.  Recently we both have started to have an issue with the phones.  Upon swiping open the phone to use, a random web page will open automatically.  Is anybody else having this issue and if so do you know how to stop it?  Thinking it may have happened from a recent update but not 100% sure.

3 REPLIES 3
Voyager

It'll be an app you maybe installed, usually is. Problem is finding which one, the website might give a clue. 

 

Once you have the phone open you could also try the recent apps tab and see what's on top. Try uninstalling it and see if that stops it.

First Poster
Neither of us have downloaded a new app for at least 2 months, so not that. Thanks anyway.
AndrewL Moderator
Moderator
It may be the case that the issue is stemming from a previously downloaded app that has automatically updated. With this in mind please try restarting the phone in Safe Mode via the steps below and check to see if the issue persists. If it doesn't then please restart the phone as you would normally and remove any third party apps.

Turn the device off > Press and hold the Power key > Release the Power key when the A9/S9 logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting.
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