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My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea

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Apprentice

My Note 9 is only showing the caller Number but NOT showing caller name while receiving calls and also while calling. Any idea? This is Annoying. 

1 ACCEPTED SOLUTION

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First Poster

Go to Settings; Apps; Call Protect App and disable or force stop it.

6 REPLIES 6
Superuser I
Superuser I

Tap on your phone icon.

 

Press the 3 little dots in the top Rh corner.

 

Choose settings.

 

Choose Other Call Settings. 

 

Toggle on Show Caller Information.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Apprentice

Thanks for response.  I do have that setting on but still having the same problem.

Superuser I
Superuser I

Can you try your sim card in another phone as a process of elimination.

 

This could be your network that you might need to speak with too.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

First Poster

Go to Settings; Apps; Call Protect App and disable or force stop it.

Apprentice
That did it....thanks a lot...I almost gave up. Thanks again !!!
First Poster
No worries. Had to research because mine did the same.
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