Hi, I am also experiencing the same software issue. The serial number of the Gear 360 2017 is only 11 characters long, whilst the required key is 30 characters long. I bought mine whilst abroad at UniEuro In Italy. I am from South Africa. Please Assist!
I got my Gear 360 camera with my new Note 8 on Sept 28. I used this link to download the cyberlink action Director and the software installed with out an activation code and with connecting the camera during installation. The program opened, I have not actually used it yet.
I was having the same problem, until I used this link. Now I can connect the camera to the computer or enter a shorter serial number.
The problem is that get an error message after the process starts, saying:
Gear 360 ActionDirector was not activated. Please send your purchase information to CyberLink so that our support team can help you resilve this issue.
There is no link as to how I'm supposed to contact anyone, nor can I find one on Cyberlink's site.