Audio & Video

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Hw-q850f freeze

Posted by Saturday in Audio & Video

Hello I have a problem with my hw-q850f. About 1h after I start watching TV, it freezes. The sound goes off, and the remote doesn't work,... View Post

Saturday

Thank you, I'll try it. View Post

Samsung Studio 7 Connect 2 speakers Bugs Need Firmware Updates

Posted by Wednesday in Audio & Video

Hello, I recently purchased two Samsung Studio 7 speakers to connect to my Samsung S95B OLED TV. However, it doesn't work at all. I went... View Post

Saturday

Sorry Samsung, I'm returning them. My 79-year-old father can't get it to work and calls me every day... View Post

Q990F Latest Firmware Broke Rear Height Channels in Adaptive Mode

Posted by Monday in Audio & Video

Latest firmware update (1100.4) completely broke the rear height channels for DTS:X content in adaptive mode. This problem doesn't exist in... View Post

Monday

Send an email to Samsung customer support View Post

[RESOLVED] Dolby Atmos from PC not working - S90F OLED and Q990H

Posted by 3 weeks ago in Audio & Video

EDIT - RESOLVED Scenario 1 is resolved - the solution was an undocumented feature of the Samsung TV OS UI. When connecting a PC to the Samsung... View Post

Q930D with firmware 1051 connection issue

Posted by 3 weeks ago in Audio & Video

I have Q930D sound bar it works flawlessly for a year, now after recent update done automatically to firmware 1051 it suddenly drop connection... View Post

3 weeks ago

There are a number of contact options if you are in the uk, phone number is 0333 00 0333. There is a... View Post

Samsung Q990f Soundbar offer

Posted by 3 weeks ago in Audio & Video

So I purchased my Samsung Q990f on the 21/05/2026 via Richer Sounds. On the website it gives you a link to claim 15% cashback. So I... View Post

3 weeks ago

Yes it just said claim between 13th May and 16th June. View Post

Samsung Q600F Sound quality ruined with firmware 1001

Posted by 3 weeks ago in Audio & Video

Hello 👋 I recently purchased a Samsung Q600F I was extremely happy with its audio performance until I decided to update to thr... View Post

a week ago

Exactly I am experiencing the same issue, I updated it yesterday and from then I am not liking how i... View Post

Adding rear speakers for HW-N650

Posted by 3 weeks ago in Audio & Video

SWA - 9250S rear speakers is not pairing with the HW-N650 View Post

3 weeks ago

Not compatible the two View Post

No sound

Posted by 3 weeks ago in Audio & Video

Brand new Q990H soundbar, yesterday and this morning when turning on I'm getting sound from the soundbar but nothing from subwoofer or rear... View Post

Saturday

Fantastic!! View Post

Subwoofers

Posted by 4 weeks ago in Audio & Video

Loving this Q990H soundbar, what it really needs is dual subwoofers. Do samsung have any plans to introduce dual subs? Fingers crossed. ... View Post

4 weeks ago

I asked Gemini for you... 'The Q990H is an absolute beast of a system, but you’ve hit on the one thi... View Post

HW-MS6500 streaming issues

Posted by 4 weeks ago in Audio & Video

Hi, Since few weeks i have problems with streaming audio through radio TuneIn app and device is not popping up in spotify connect anymore. ... View Post

Cashback offer

Posted by a month ago in Audio & Video

I Have just purchased a q990h soundbar off the samsung website, it says on the website I can claim back 20% cashback, is this something I can do... View Post

a month ago

Thanks ChrisB View Post

HW-Q990H – Rear speakers and subwoofer produce no sound after Spotify wake-up from standby

Posted by 21-05-2026 07:51 AM in Audio & Video

Hello Samsung Support, I would like to report a possible firmware/software bug with my Samsung HW-Q990H soundbar. FW:... View Post

3 weeks ago

Hi. Also having similar issue. Q990H. 1042.1 firmware. Only got the soundbar Monday. Had used Spotif... View Post

Samsung Earbuds 4

Posted by 19-05-2026 09:46 AM in Audio & Video

Hi. Does anyone know how to get the charging box replaced to my Samsung Earbuds 4? Someone has stollen mine today. Am going to the... View Post

19-05-2026 03:29 PM

True but atleast they come with a 5 year warranty and will replace it within. View Post

Music Studio 5

Posted by 19-05-2026 04:45 AM in Audio & Video

Bought the new Music Studio 5 speaker, advertised as Roon Ready but when added to Roon it is only Roon tested and not (yet) certified, so only... View Post

21-05-2026 12:51 PM

Only 1 for now, just for a small bedroom, maybe later a 2nd one. Bought this one for the nice specs ... View Post

Sound cutting out on HW-S50A soundbar

Posted by 18-05-2026 09:40 AM in Audio & Video

Help. Suddenly the sound from my soundbar cuts out for 1-2 seconds every few minutes. It is connected via HDMI cable to a Samsung TV. I had... View Post

18-05-2026 11:12 AM

Sounds similar to an old Sky issue, but its more an input switch issue, example input audio drops, s... View Post

Q600a subwoofer refuses to stay connected. Help please

Posted by 02-05-2026 09:55 PM in Audio & Video

Ive recently moved and when setting up my Q600a soundboard to my samsung TV, the subwoofer doesn't connect. I've forced a manual... View Post

05-05-2026 12:03 PM

Hi, how far away is the sub from your soundbar ? Keep it close to pair, then move it View Post

Samsung HW-Q990C Soundbar way too loud - no way to remap volume range

Posted by 01-05-2026 10:42 AM in Audio & Video

It’s genuinely shocking that Samsung soundbars still don’t offer a way to remap or limit the maximum volume range. We’re not talking about some... View Post