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Prime video not playing through smart hub

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have blu ray player BD6100/xu it is not listed on any samsung help I used to watch amazon prime video through the smart hub but now I get error code amz99wlr uk I have upgraded the dvd player in settings and uninstalled and reinstalled prime video Can anyone help with this please

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Superuser I
Superuser I

@Lazcon wrote:

have blu ray player BD6100/xu it is not listed on any samsung help I used to watch amazon prime video through the smart hub but now I get error code amz99wlr uk I have upgraded the dvd player in settings and uninstalled and reinstalled prime video Can anyone help with this please


Hi @Lazcon ,   Info on this Blu Ray Player is available via Samsung support https://www.samsung.com/uk/support/model/BD-E6100/XU/

 

Smart Hub Guide and Firmware links provided, however the Manual Guide is actually another link for the All Share.  I've tracked down the manual here BD -E6100 Manual 

 

However from Prime site  is would apppear that  some 2012 models are now not supported and your model is one of those.  Amazon Support ,  perhaps one of the moderators can  confirm.   Live streaming on prime will only work for Samsung  Players dated 2014 and beyond. 

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Superuser I
Superuser I

@Lazcon wrote:

have blu ray player BD6100/xu it is not listed on any samsung help I used to watch amazon prime video through the smart hub but now I get error code amz99wlr uk I have upgraded the dvd player in settings and uninstalled and reinstalled prime video Can anyone help with this please


Hi @Lazcon ,   Info on this Blu Ray Player is available via Samsung support https://www.samsung.com/uk/support/model/BD-E6100/XU/

 

Smart Hub Guide and Firmware links provided, however the Manual Guide is actually another link for the All Share.  I've tracked down the manual here BD -E6100 Manual 

 

However from Prime site  is would apppear that  some 2012 models are now not supported and your model is one of those.  Amazon Support ,  perhaps one of the moderators can  confirm.   Live streaming on prime will only work for Samsung  Players dated 2014 and beyond. 

View solution in original post

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First Poster

Thank you James4578 I really appreciate your time and response 

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First Poster

I can only recommend a more detailed guide for Samsung BD -E6100 with 235 pages.

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