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Wearable app not loading to connect watch

(Onderwerp aangemaakt op: 02-01-2024 01:19 PM)
500 Weergaven

Ik heb deze vraag ook!

Elbs
Student
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Since January 1st the wearable app does not load the info for my galaxy watch 4. I tried removing the app and installing again. I even reset my watch but still does not work. Can anyon help? 

1 Oplossing


Geaccepteerde oplossingen
Oplossing
Neo001
Legend
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Hi @Elbs @Reneee_B @MPJK ,

I managed to get it to work. The trick is to turn off automatic date and timezone and to set the date somewhere in 2023. 

https://www.reddit.com/r/GalaxyWatch/comments/18vqpi6/galaxy_wearable_app_stuck_on_infinite_loading_...

Bekijk de oplossing in de community in het oorspronkelijke bericht

7 Antwoorden
Neo001
Legend
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I also have this issue and have reported it via Samsung Members app > Support > Send feedback > Error report. As this has happened suddenly and others have also reported this issue, I suspect some issue at Samsung end with login or connectivity and should resolve on its own.

Best to report this issue so that Samsung is aware.

MPJK
Student
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Same problem here
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Reneee_B
Journeyman
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I also have the same problem..
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Oplossing
Neo001
Legend
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Hi @Elbs @Reneee_B @MPJK ,

I managed to get it to work. The trick is to turn off automatic date and timezone and to set the date somewhere in 2023. 

https://www.reddit.com/r/GalaxyWatch/comments/18vqpi6/galaxy_wearable_app_stuck_on_infinite_loading_...

Elbs
Student
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It totally worked... Thanks a lot
RIEL1963
First Poster
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Same problem here. After updating my Watch5 last Tuesday it's no longer possible to connect with my S21 phone. Phone is fine, watch5 is now just a watch...HELP
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Ajay-A
Community Manager
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Hallo @RIEL1963 ,

 

Thank you for your message. Did you also updated your S21 and did you try to reinstall the App?

 

With kind regards,

Ajay

Community Manager
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