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Watch restarts on its own after recent update

(Topic created on: 20-01-2025 01:49 PM)
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TheRealDarren
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Did software update for the 10th of January and since then my watch 7 has disconnected from phone and started of is own volition. I only notice because it vibrates on my wrist when it restarts. Only started this since the new update so wondering if anybody else had noticed this? 
4 REPLIES 4
Fiona26
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No issues with the latest update currently for me. Although I did have to factory reset not long ago.
https://eu.community.samsung.com/t5/wearables/galaxy-watch-7-40mm-problems/td-p/11171681?src=ShareBy...
Try rebooting both phone and watch. You can also try wiping the watches cache partition. If you still have issues, back up watch data and factory reset. You could also send an error report within the wear app just go to settings > contact us. Incase it's software related.
JAMES4578
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If unsure how to wipe cache partition follow these steps

You should have the battery fully charged before starting this process on your smartwatch.

1. The Samsung Galaxy Watch must be turned on.

2. Now press and hold the "HOME" and "BACK" buttons simultaneously until you see the Samsung logo with "Rebooting".

3. Now release both buttons immediately and now press the home button (top right) quickly one after the other.
4. You are now in the boot menu of the Samsung Galaxy Watch. In this menu you can scroll with the "HOME" button by pressing it repeatedly.

5. Now navigate to the menu item "RECOVERY" and then press and hold the "HOME" button. This will reboot the Samsung Galaxy Watch into Android recovery mode.

6.You are now in recovery mode, which is similar to that of Samsung Galaxy smartphones.

7. Now press the "BACK" button (lower button on the right) until you have selected the menu item "WIPE CACHE PARTITION". To select it, press the "HOME" button once.

8. Now select "YES" by scrolling down and then select the entry with the home button.

9. The Wipe Cache partiton will now be executed on your Samsung Galaxy Watch. This takes a few seconds. Afterwards, the recovery menu is displayed again. Now select "Reboot Now" to restart the Samsung Galaxy Watch.

or some mind find it easier to follow this video , may need this link on Members App https://www.youtube.com/watch?v=J6VLIjLxCQo

 

 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


TheRealDarren
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Wiped cache partition and will see if that resolve issue
TheRealDarren
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Issue not happened since so hourly this has resolved it.