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Watch 5 sensors since one ui 6

(Topic created on: 13-01-2025 07:13 PM)
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Martyn1985
Student
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Hi, anyone getting problems with the sensors since the one ui 6 update? I have tattoos and read it's possibly them, changed the wrist detection factory reset and still the same. Was fine before the update. I'm now using epoxy stickers on the sensors which make it work but a pain because they have to be removed for charging. Samsung can we get a update for tattooed skin please 
3 REPLIES 3
lminvti
Samsung Members Star ★
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Hi @Martyn1985 and warm welcome 👋

I'm heavily tattooed and had problems like you, turning off wrist detection worked wonders also adjusting watch so it's no too loose and sits just in perfect position solved my issue with galaxy watch 7 44mm.
BandOfBrothers
Samsung Members Star ★★
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Hello 👋 @Martyn1985 and Welcome to the Samsung Community Forum. 

Unfortunately the issue of tattoo's causing conflict has been around for quiet a while. 

I'd suggest to send this as feedback directly to Samsung via your Samsung Members App too. 

This is predominantly a user to user help and discussion forum so Samsung Customer Services would not see your post here. 

If i can be of any further help please don't hesitate to ask  😎 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Martyn1985
Student
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Thanks, I have sent to samsung now too. Just a pain as it worked no problem at all until the update
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