Watch 5 Pro ordered direct via Samsung arrived with no seal

[ItsAllRover]

The box had no external seal and the watch itself did not have a screen film although this may not be expected anyway.

Inside the watch box there was a small plastic bag which contained the seal sticker and small plastic stickers normally used to seal the box. 

Was I sent a second hand watch from Samsung direct? 

[-Robot-]

If you're worried about it, take picture showing no seal, seal separate and send it back

[ItsAllRover]

Just spoke with Samsung support and they advised that DPD are the ones responsible for applying the seal, so it appears they just forgot to do it in this instance

[-Robot-]

There you go, I didn't know that

So you gonna send it back ? Does it look prestine and new?

[ItsAllRover]

They said I could send it back but I don't know if its worth it, the watch doesn't have any damage or any signs of wear.
The screen and rear weren't absolutely 100% dust or residue free but didn't look like fingerprints or use as such, and once wiped off both were pristine.

I know I probably seem ott but when you spend north of £300 on a device you want to make sure it's actually new I guess

Edit: the watch also works fine and connected to my phone no problem. It had about 47% charge which is typical for new stored devices also

[-Robot-]

I would have kept it, if it looked prestine and new tbh

But I agree I always want a brand new one and proud its brand new 😂

[ItsAllRover]

Yeah that's probably what I'll do, unless it starts not working properly or something in the next 2 weeks!

They said it's basically not really possible to get a used one from them as they don't have that's option on their site from the warehouse its from, and it's not like the box had a broken seal which would suggest used.

Fingers crossed it stays working all good lol