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Samsung health app on galaxy watch not tracking correctly

(Topic created on: 05-11-2022 03:02 PM)
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Oren Dekel
Apprentice

‎05-11-2022 03:02 PM

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I have galaxy watch active 2, and when I'm using the built-in galaxy health app to track my runs, it shows the wrong distance and I think wrong pace too. When I am using strava it shows the right distance so I know it's not a watch problem.  Does someone know what the problem can be?

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5 REPLIES 5
IndiW
Hotshot

‎05-11-2022 03:13 PM

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Did it work before?

With GPS running activities (my watch is 5 pro) it's very good

On Treadmill 2 to km behind (I normally ignore it, as treadmill gives the numbers

With Strava, its little generous with Treadmill, with outdoor fine

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Oren Dekel
Apprentice

‎05-11-2022 03:19 PM

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Nope, right after I bought it showed me wrong distances

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IndiW
Hotshot

‎05-11-2022 03:38 PM

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In response to Oren Dekel
With outdoor or indoor?
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Oren Dekel
Apprentice

‎05-11-2022 03:44 PM

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In response to IndiW

Outdoor

IndiW
Hotshot

‎05-11-2022 05:12 PM - last edited ‎05-11-2022 06:30 PM

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In response to Oren Dekel
Oh OK, that's really strange, I think best to call the technical team and get advice

Good to hear that you are into Running / health and fitness, because not many guys here are talking or sharing health related news.. It's all about Battery life.. 🤣 🤣.. Tc
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