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Pace not showing correctly

(Topic created on: 16-01-2020 05:27 PM)
6290 Views
SarahJa
Student
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Hello Samsung,

 

I have recently purchased the galaxy active 2 watch. When running, my average pace and distance are shown correctly, but my current pace jumps up and down. The first number of the seconds always stays 0, so it jumps between 4:01, 4:02,... To 5:05, 5:09 to 6:04... Min/km and so on.

 

This is happening in samsung health and kn strava.

 

Could you please look into this bug? It is really frustrating when running!

12 REPLIES 12
kiran88
First Poster
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Any response as this didn't work?

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Rocketboy
First Poster
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So i downloaded the 'sporty go' app on the watch. and it works like charm. no more weird fluctuating pace / speed. I would recommend the app to any one having this issue. It seems like the inaccurate pace/speed results are not hardware related but software related. The default sport app on the watch must be buggy. 

The only issue using sporty go is that it doesnt upload direct to samsung health. you will have to upload the exercise to strava and then from strava to samsung health.  each time you upload , you need to re-establish the connection between the watch and strava . the same for samsung health and strava.

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Laky7
First Poster
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Any update on this one? Still showing incorrect current pace. 

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