Having purchased a Watch 5 40mm with a Milanese band but this is too heavy for my wife to wear.
I already happily own 4 Samsung smartwatches but this metal band is a joke : The watch 5 body weighs 30 grams and the band ON ITS OWN weighs another 58g. The band sits away from the sides of the watch so cannot be adjusted small enough.
If I appear to be fussy, I then pls note I then purchased, from poor stock levels at Samsung, a Sportband (small) which weighs 11g but in a colour and style my wife disliked, and it still sits away from the wrist each side. The overall weight was better.
I then tried to return the Milanese band to be advised that it was over the 2 week return period and the software would not allow a return under any circumstances. I had used credits / points etc so the refund would have been for less than the retail.
Thank you Samsung.
I was able to return the later-purchased sport band, which I am now doing, but I am left with a metal band not fit for purpose at over £65.
I could obtain bands from Amazon but one already broke after 1 day of use. Samsung continue to have poor choice on their website, a small black band with one row of holes max would do.
With 5 smart TVs, laptop, multiple mobiles, watches and accessories all by Samsung, I am beginning to feel their customer service is slipping lower than their stock levels of bands and they are becoming complacent and process-led in their treatment of long-standing loyal customers.
I am disappointed by this unexpectedly obstinate stance taken by Customer Services and I would advise any future purchasers to look carefully before buying, or look elsewhere.
