Has anyone else been cheated out of a promotional item?

[ML13]

Submitted a claim form for an item that was offered as part of my purchase.  I never heard from anyone and waited out the 30 day period as required.  Now I'm being told "Form was incomplete" (not true) and now the claim period has expired and I can't submit another claim.  This appears to be a scam.  Has anyone else experienced this?

[AntS · Accepted solution]

Hi @ML13.

Was this the recent S7 Gear Fit 2 offer? If so, was it the Samsung Promotions team you've been in touch with (s7fit2@samsungpromotions.claims; tel.: 03432 084 777 (UK), 0152 679 96 (ROI))? And did they advise what was missing from the claim form?

[ML13]

AntS,
Yes, it was for the S7 Gear Fit offer. I have not been in touch with anyone directly because your website only advised me to submit a new claim which, when I tried, told me that I could not because the promotion had expired. It gave no phone and no way to follow up. I will give the number you provided a call. Thanks for your help. Is this really the way to get information needed to follow up on situations like this?

[ML13]

Just spoke to the people on the number AntS provided and she verified that all of the information I provided was in fact correct. She approved the claim and when I asked about, why the website showed a rejected state she said it may have been due to a technical difficulty. If anyone else encounters this situation then the information ANtS provided gets you directly to the team handling these claims.

Thanks AntS. You are on the ball!

[AntS]

@ML13: No worries. Glad it's been sorted for you! :smileyhappy: :smileyhappy: