Google Play Code Voucher just emailed to me has expired?

[BrapBrap]

I was just emailed the codes for  my £100 Google Play voucher for buying the Pro 5.

2 x £50 codes, but the Google Play site says the codes they literally just emailed me have expired.

Has anyone else had this? 

 

 

[gillian22333]

Got an answer:

Hi,

Thanks for taking part in the Samsung Galaxy Launch Promotion.

We just wanted to let you know that, due to a technical error, the Google Play voucher we sent you has expired.

Don't worry, our team are working as fast as they can to send a new voucher code to you. In the meantime, please do not try to activate your code.

Your new voucher will be emailed to you from samsunglaunchoffers@samsungpromotions.claims within the next 5 working days. Please also check your spam/junk folders.

In the meantime, we hope you're loving your new Galaxy device.

Thanks for your patience.

Samsung Promotional Support

[Enigmatron]

Still no news on this?

[gillian22333]

I'm still waiting on my replacement voucher

[FeralBeerCan]

Me too but haven't had the reply you had yet

[BrapBrap]

No, I still haven't had a proper reply yet. Think I'm going to call them

[FeralBeerCan]

Yeah, if I get time I'll ring them as well. Will post what they say here

[Enigmatron]

Just got an update.

Good Afternoon.

Thank you for your email.

We can confirm a new voucher code was approved on 22.09.2022.

Please keep an eye on your inbox and junk/spam folder.

Should you have any further queries, please do not hesitate to contact us again.

[gillian22333]

I'm still waiting on my voucher never received it

[Enigmatron]

Just received mine and can confirm it's worked

[BrapBrap]

Spoke to someone on the phone. Said they know about the issue and told me it will be dealt with by 13th October!