Galaxy Watch Ultra + Dark Skin

[kofeye]

I recently bought the Galaxy Watch Ultra to upgrade from an Apple Watch 5. I have dark skin and have been having issues with the Ultra detecting my heart rate. I have only seen posts regarding tattoos but has anyone heard about the affect of complexion?

Thanks

[Fiona26]

Only ever read about tattoos, check out link for troubleshooting.
https://www.samsung.com/us/support/troubleshooting/TSG01003204/

[kofeye]

Thanks for replying, I'll check your link out

[CE-UK321]

I'm experiencing the same issue. I have dark skin and am also having problems with my Samsung Ultra Watch showing erratic heart rate readings during workouts. My old Fitbit worked fine, but since switching to the Samsung Ultra Watch, my heart rate reading drops abruptly from 130 to 99 within milliseconds, showing unpredictable fluctuations.

My girlfriend, who has much lighter skin than me, tested the watch and doesn't experience any issues, so I know the watch itself isn't faulty. I'm planning to contact Samsung support tomorrow to see if this could be related to how the watch's sensors function on different skin tones.

[kofeye]

Yeah good luck there, it's something I've generally accepted as thankfully during the whole workout the average tends to look appropriate even if the live reading looks off. Good luck with hearing from Samsung

[BiminiFidel]

Best to get a polar with a heart rate band. Garmin has a watch thatcuses stronger might for black skin

[BiminiFidel]

Garmin and polar hzve better options gor dark skin