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Galaxy watch replacement process

(Topic created on: 02-09-2022 04:21 PM)
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IndiW
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Hi buddies

Anyone in the past sent your watch back to Samsung and requested an exact replacement 

If yes, what was your experience and specially how fast you received your like for like replacement?

Ta 👋 👋 
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N4T3
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Yes I have done this it was terrible I would have sworn but it gets censored so but you get the point it took ages no communication nothing
IndiW
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Thanks buddy.. Because this is my first experience with Samsung.. All my general customer calls have been positive.. Let's see

They are saying they have received my W 5 pro, it has to go through

A 48 hours quratine
B Engineer Assessment
C Decision making assessment

And the process is 7 to 14 days

Let's see, thanks for preparing me for the hard journey 👋👋,, Tc buddy
N4T3
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No problem maybe they have changed the way they do thing good luck ☺️