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Galaxy Watch Active screen not working while AOD works fine

(Topic created on: 30-08-2023 03:41 PM)
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Clauinet_AR
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Hello community!

I'm experiencing a strange failure on my galaxy watch active. The screen doesn't work at all. I tried restarting, factory reset, disabling features and reenabling, etc. I tried all the suggestions I found around. Nothing works.

The watch works fine and does everything else.

I thought there was some damage on the screen at the begining, but then I noticed that the always on display works fine. So I have this feature enabled and the screen works perfect when AOD is active. Of course, as soon as I press any button or the watch tries to show any other content on the screen, it shows nothing.

Any guidance?

Thanks so much

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