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Galaxy watch 5 storage?

(Topic created on: 20-08-2023 09:00 PM)
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smg1
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I used to go to About Watch and look at the,watch storage but I can't find thus anymore, does anyone know where this has gone?

Is there something missing in my software I'm totally confused?


image

Can someone from samsung/ moderators please explain where this has gone please???


49 REPLIES 49
AntS
Moderator
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Hi guys,

 

I've asked at our side if this is an error or new concept for the Wearable app. Me or one of the other Moderators will let you know what the developers answer with.

smg1
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Thanks very much. This is very helpful. But again, a little lack of communication from samsung again. I look forward to your answer..
Neo001
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@AntS Received the following response from Samsung Support (cannot make out what they are trying to say 🙃)..

Screenshot_20230829_192944_Samsung Members.jpg

smg1
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I think they were drunk when they wrote this, it's not even English. How can we respect them with responses like that.

That's 2 responses now that didn't make sense, one to yourself and one to me.

Please respond to that telling them to explain, in English what on earth to they mean because thar does not make sense
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AntS
Moderator
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@Neo001 , Yeah, that response from them isn't the best. Are they just stating what they found, or how things are supposed to work now? I really can't tell from that. And either way, it's not a lot to go on. 

 

I still haven't got an answer to my question at the Samsung side to this one, which was:

Screenshot 2023-08-30 095424.jpg

Neo001
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Thanks AntS! 

@smg1 - I have asked again.

Now we wait .... 🙂

----

Got the following response - they don't say that it will be fixed in the next update for sure ...

Screenshot_20230830_061447_Samsung Members.jpg

Mike-M
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I've just reported about this issue through Samsung Members app too.

The more the reports, the faster the fix 🙂

Besides, I asked to inform me when the issue is fixed. Because What's New section in Samsung updates is too ambiguous. For example,  the latest version of Galaxy Wearable update (2.2.56.23071861) says: "Fixed the error". What error? No user knows.

I wonder, how many years will pass before Samsung's release notes become as detailed as Microsoft's ones?

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Mike-M
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@smg1 wrote:
I think they were drunk when they wrote this

From my experience, Samsung makes good products. But tech support is awful. And always been, at least for the past three years. It doesn't depend on country and the way (phone, chat, email). The result is always the same—unhelpful. One more evidence: there is no answer from Samsung representative in this three-pages-long one-week-old topic.

It's such a shame for such a giant like Samsung! 😡

smg1
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It's a great shame because there products are fantastic. It's a shame they can't produce control their customer service like their products.

Some of the comments released on here are embarrassing for supposedly tech experts. 😳

I think this members app is ignored too. .and I might get banded soon 🤔
SW2
Pathfinder
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It's in a new section under "battery and device care"