Error: Your watch is not connected to your smartphone

[Members_Ob22IIr]

Hi,

I use a Oppo Reno 10 Smartphone and upgraded my Samsung Watch 4 with a Samsung Watch 6 Classic.

The Watch 4 was working/syncing perfect with my Smartphone.

With the Watch 6 I have connection issues. 

The Samsung Wearable app gives me the error: Your watch is not connected to your smartphone.

It connects and disconnects multiple times per hour. Side effect is that the battery is empty after 8 hours. 

Oppo Smartphone = Up to date with Android 13

Watch 6 = Up to date

Wearable app = up to date

Wearable Watch 6 Plugin = installed

When first using the Wacht 6 I installed a backup from the Watch 4.

After a reset I setup the watch 6 as a new watch. Both have the same problem.

How can I solve this problem?

[Kees59]

Loose the watch 6 plugin and only use the weareble app. Maybe it workes then

[Ajay-A]

Good morning @Members_Ob22IIr ,

Thank you for your message. When connecting to a third party device there is always risk of a compatibility issue. For now I recommend you keep updating the Watch and your phone. Also keep checking the Community for update information.

With kind regards,

Ajay