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Burns / wound from Samsung Galaxy PRO 5

(Topic created on: 29-12-2022 11:17 PM)
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Nooster
First Poster
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After only SIX hours of wearing the new Samsung Galaxy PRO 5 watch, I have been suffering for four days and counting. Pictures in order of Day one, day two, day three, and day four. My skin is of the normal type, and I have no known allergies. 1.jpg4.jpg5.jpg6.jpg

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4 REPLIES 4
Glenntech
Samsung Members Star ★
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My advice would be to contact Samsung Customer Support and have them look into this.
Make sure you give them all the information they need.
If you have a Samsung Experience Store near you, it will be worth booking an appointment for the to look into this
Maybe send a DM to one of the Moderators of the community as well
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Nooster
First Poster
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Thank you. I kept all serial numbers, etc, and we have contacted the Samsung store, who agreed to refund the watch. That's it so far. I will keep the line of communication open.
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Midge123
Voyager
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Hi there get yourself a Garmin watch a bit more expensive but I got 1 in November and never had any marks or burns it must be cheap parts or something Samsung uses on their watches thanks
carrzey
Explorer
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Did they ask you to sign a waiver imdemnifying them from any future claims from the burns? I also had similar burns but no refund without signing a disclaimer
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