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UE50TU7100K - Unable to install apps and access Samsung TV Plus Channel

(Topic created on: 14-06-2020 07:33 PM)
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MattWham
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I have just bought a UE50TU7100K television and have a number of issues as highlighted below:

 

Unable to install apps

Unable to access Samsung TV Plus Channel

Terms and conditions, privacy policy states that the internet connection is not stable despite being connected to Wifi

 

I have tried numerous connections that include HUAWEI 2.4G, HUAWEI 5G and also my own personal hotspot. All seem to connect but can't progress any further. Weirdly, I can watch apps that are already downloaded.

 

The message that appears reads 'error 102' or 'error 52' depending on what form of connection I use.

 

I'm unsure whether this is a Samsung issue or my service provider. If the latter, is this also the case for personal hotspot?

 

Any help would be appreciated.

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