The Frame 2020 - Art mode, can't change the passepartout

[Jocke]

Hi,
On my The Frame 2020 65" I have uploaded a couple of my own photos to use in Art mode. On the photo I uploaded the first day I had the TV I can choose passepartout from several available ones. But when uploading more photos today there are only one passepartout available. The first photo I uploaded still have all the passepartouts to change from.

How do I get the same options on my new photos?

The first photo I uploaded, with the option to choose from different passepartouts using sideways scrolling:

A photo I uploaded a couple of days later, with no possibility to scroll sideways to choose different passepartouts:

Regards Jocke

[sopranodave]

Hi I tried here first with the problems i had with art mode for the frame.

 I phoned Samsung after 15 minutes having explained the issues that I have with uploaded pictures having only 1 border choice I then got cut off.  I waited patiently 15 minutes as the lady had my mobile no. to ring back.

annoyingly  I had to phone back go through all the security questions again. But this time  the lady understood the problem  checked my tv remotely for any issues to which there were none.  So now to the important part .

Size of pictures not just 16.9 but  the resolution  needs to be  3840 x 2160 

I use a free program called faststone which does batch editing to resize to required resolution

 FastStone Photo Resizer - Powerful Image Converter/Resizer

when i uploaded the pictures all options are now available . I put all pictures on mini sd card and use usb flashdrive. no problems any more.

The frame has a new life and does what I wanted it to do when I got it some 6 weeks ago.

[sopranodave]

Hi I tried here first with the problems i had with art mode for the frame.

 I phoned Samsung after 15 minutes having explained the issues that I have with uploaded pictures having only 1 border choice I then got cut off.  I waited patiently 15 minutes as the lady had my mobile no. to ring back.

annoyingly  I had to phone back go through all the security questions again. But this time  the lady understood the problem  checked my tv remotely for any issues to which there were none.  So now to the important part .

Size of pictures not just 16.9 but  the resolution  needs to be  3840 x 2160 

I use a free program called faststone which does batch editing to resize to required resolution

 FastStone Photo Resizer - Powerful Image Converter/Resizer

when i uploaded the pictures all options are now available . I put all pictures on mini sd card and use usb flashdrive. no problems any more.

The frame has a new life and does what I wanted it to do when I got it some 6 weeks ago.

[AVJensen]

You. Are. The. Man. 

[Members_hzwyEvv]

Brilliant! So simple to use! Thanks! I bought you a pint - enjoy! 

[Sdelp1976]

It works fantastic! Thanks for creating this amazing tool!

out of curiosity and since I am far too be an expert: when I use your free app, are my pictures secured or does it provide you access to them?

Thanks once again 👍🏻