Sound keeps going up and down on its own, how do you reset it?

[Madmandamoses]

Hi David did you ever get a solution to this problem plz

mibe is doing exactly the same thing now 😢😢

[Leeds62]

Change the batteries in your firestick remote control thats what I did

[seandubh123]

I bought a new 50-inch Samsung and it's rubbish. Sound problems, turns on and off and mode keeps changing. I would'nt recomend a Samsung to anyone. 

[Leeds62]

So my TV is playing through the soundbar and the TV when playing through the TV speaker. However when only on optical output it's ok. The problem is the TV sound toggles up to 100 and even when you toggle down it goes up on it's own ( very loud) the audio out icon is staying on the TV  and wont go off and the red sensor light is flickering all the time. Changed batteries in remote and switched TV off and unplugged for a few minutes. Any ideas the model number is ue55mu6120 serial no. Ob523shja03399h.

[Glen3ie]

Hi did u get any answers to this problem. I have the very same thing happen to mine. But funny thing is if I put my finger under sensor the light stops flashing. Anybody else have same problem or similar 

[Leeds62]

Hi

Might be a long shot but it was the batteries in my firestick remote control that caused my problem 

[Glen3ie]

I'll give that a try, it's the only remote I haven't tried. Thanks

[Shona12]

This helped me! I would never had thought about the firestick remote. Genius, thank you xx

[Glen3ie]

Yes it sorted it for me too. Couldn't believe it. I nearly had a new tv ordered as well!!!

[Leeds62]

Glad I could help.

[six5gent]

OMGeeezie......Leads62, so glad i found your post.  My sound was increasing all the way up to 100 and staying there all by itself.  I changed the batteries in the remote, disconnected the surround sound, turn the TV off and let it take a nap for an hour still the same sound issue.   

Until I ran into your post and noticed the firestick remote laying on top of the fireplace under the TV.  (This was the new firestick remote 4K with the volume buttons on it.)  Sure enough, took the batteries out of the firestick remote and issue resolved!!!!

.....TV is less than a year old so needless to say I was turning fire engine red preparing to call Samsung and activate a warranty claim.

Thank you for sharing!   I created an account just to be able to post to this thread and say thanks.  

[ekelvin]

ue32eh4003 I have this and volume keep going up. I even open it up checked the connectors, but nothing command circuit seems damage. the problem is that is the same unit for the remote control, so if I unplug it I will have no control at all 😞 

[Leeds62]

It might be a long shot but the reason my sound kept going up was because the batteries in the amazon firestick needed changing. It seems that if you have a firestick it kind of takes over your tv, so give it a try it might be that.

Andy

[Rizzo2]

Thanks so much for this! The same thing happened to me! I was ready to go to Best Buy until I read this thread

[SGB5]

Thank you, thank you, thank you!!