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Original topic:

QLED Frame 2020 55” connect box no signal

(Topic created on: 28/10/20 04:37)
Swanny78
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TV

Just received my new Frame 2020 TV today.  Very excited to get it setup etc.  Plugged the one connect cable box in and the my new Samsung sound bar via ARC (HDMI 3).  Also connected my Xbox one (HDMI 4) and Apple TV (HDMI 1). Soundbar outputs found fine and can control volume etc from tv remote all good.  However neither the Xbox or Apple TV works.  Just says no signal on both outputs.  I’ve tried swapping multiple hdmi cables and ports . Updating tv firmware and factory resetting all devices including TV.  Still nothing.  They work fine on other non Samsung tv in spare room.  Looking at US forums and this looks to be a known issue, I’ve spent last 5 hours trying to fix it to no avail.  Call logged with Samsung I expect a quick response.  Brand new out of box TV , I’m not happy  😡 

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